Cookie Policy

1. What Are Cookies?

Cookies are small text files stored on your computer or mobile device when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide reporting information and helper functions.

2. How We Use Cookies

vAssistant uses cookies for several reasons. Some cookies are required for technical reasons for our Service to operate, which we refer to as "essential" cookies. Other cookies enable us to track and target the interests of our users to enhance the experience on our platform.

3. Types of Cookies We Use

3.1 Essential Website Cookies

These cookies are strictly necessary to provide you with services available through our platform and to use some of its features, such as access to secure areas. Because these cookies are strictly necessary to deliver the services, you cannot refuse them without affecting how our platform functions.

• Authentication & Session: We use cookies to maintain your login session and identify your workspace context securely using Supabase.
• Security: Cookies are used to prevent Cross-Site Request Forgery (CSRF) attacks.

3.2 Analytics and Performance Cookies

These cookies collect information that is used either in aggregate form to help us understand how our platform is being used or how effective our marketing campaigns are, or to help us customize our platform and application for you.

• PostHog: Used to understand user behavior, feature usage, and improve platform UI flows.
• Vercel Analytics: Used to monitor application performance and speed.

3.3 Functionality and Customization Cookies

These cookies are used to enhance the performance and functionality of our platform but are non-essential to their use. However, without these cookies, certain functionality (like chat widget preferences) may become unavailable.

• Theme Preference: Used to store your visual theme preference (e.g., dark or light mode).
• Chat Widget Context: Used by our widget to remember active chat conversations.

4. Managing and Controlling Cookies

You have the right to decide whether to accept or reject cookies. You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted.

As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser's help menu for more information.

5. Updates to This Policy

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.

6. Contact Us

If you have any questions about our use of cookies or other technologies, please contact us at:

Violtech IT Solutions Private Limited
Email: support@viol.tech