Features
Built for Enterprise Customer Engagement
Every feature designed to help you engage customers, qualify leads, and scale your business with AI.
AI Chatbot Engine
Intelligent Conversations That Convert
Your AI agent answers customer queries with precision, supports 35+ languages, and can display images and videos directly in the chat experience.
- Answers questions using your knowledge base with high accuracy
- Multi-language support with automatic language detection
- Display product images and videos directly in chat responses
- Hands over to human agents when the conversation needs a personal touch
- Customizable chat UI that matches your brand identity
vAssistant
Show me the SUV models available
Here are our available SUV models:
Knowledge Base
Your AI, Your Data
Feed product information, Q&A pairs, and documents into a beautifully organized knowledge base. Your AI gets smarter with every piece of data you add.
- User-friendly UI for organizing product and Q&A data
- Support for documents, text, URLs, and structured data
- Automatic embedding and indexing for fast retrieval
- Version history and data management tools
- Real-time updates reflect instantly in AI responses
Knowledge Base
3 sourcesProduct Catalog
Document · 245 entries
FAQ Database
Q&A · 128 pairs
Support Articles
URL · 67 pages
Lead Intelligence
AI-Powered Lead Scoring
Automatically score and qualify leads based on their behavior. Track form fills, WhatsApp replies, page views, model interest, location, and timing.
- Real-time lead scoring based on multi-signal behavior analysis
- Track form fills, WhatsApp replies, and page engagement
- Location and timing-based scoring signals
- Model/product interest tracking for automotive and retail
- Visual analytics dashboard for all lead activities
Lead Score Dashboard
24
Hot Leads
67
Warm
312
Total
Sarah M.
Form + WhatsApp + 5 pages
John D.
WhatsApp + 3 pages + Location
Alex K.
Form fill + 2 pages
Multi-Channel
One Platform, Every Channel
Deploy your AI agent across web, WhatsApp, and beyond. Configure once and engage customers wherever they are.
- Web chatbot with customizable UI and branding
- WhatsApp Business integration
- Unified inbox for all channel conversations
- Consistent AI behavior across all channels
- Channel-specific analytics and reporting
Connected Channels
Web Chatbot
12,453 messages
WhatsApp Business
8,291 messages
Facebook Messenger
-- messages
Instagram DM
-- messages
Human Handover
Seamless AI-to-Human Transitions
Your AI knows when it's time to bring in a human. Conversations are transferred with full context so agents can pick up right where the AI left off.
- Intelligent escalation triggers based on sentiment and complexity
- Full conversation history transferred to human agents
- Support seat management included in every plan
- Real-time notifications for handover requests
- AI stays available to assist human agents with suggestions
I've reached the limit of what I can help with. Let me connect you with a specialist.
James has joined the conversation
Support Agent · Full context received
Conversation Tracking
Full Visibility Into Every Interaction
Track every conversation for quality assurance and training purposes. Review transcripts, monitor AI performance, and identify improvement opportunities.
- Complete conversation logs with timestamps and metadata
- Quality monitoring and review workflows
- Training data extraction from real conversations
- Conversation analytics: duration, sentiment, resolution rate
- Filter and search across all conversations
Recent Conversations
Conversation Flow Modes
Control How Your AI Engages
Choose the perfect balance between AI freedom and structured rules. Three distinct modes give you full control over how conversations flow.
- Disabled Mode: Pure AI, no rules - maximum flexibility
- Hybrid Mode: AI responds naturally but drives conversions strategically
- Strict Mode: Rule-based flows with AI intelligence in the background
- Switch modes per agent or per use case
- A/B test different modes to optimize performance
Conversation Flow Mode
Disabled
Pure AI, no guardrails
Hybrid
Smart flow + AI flexibility
Strict
Rule-based with AI backup
Actions & Integrations
Connect Once, Automate Everything
Integrate with Salesforce and other platforms once, then create unlimited actions across all your agents. Build custom actions or use pre-built templates.
- Salesforce object integration with bi-directional sync
- Integrate once per workspace, use across all agents
- Create custom actions with a visual builder
- Pre-built action templates for common workflows
- Action items sync directly with Salesforce objects
Actions
Create Salesforce Lead
Salesforce
Schedule Test Drive
Custom
Send Quote Email
Workflow
Update CRM Contact
Salesforce
Enterprise Workspace
Enterprise-Grade Workspace Management
Manage everything from a single powerful workspace. Users, model providers, AI agents, payments, and integrations - all centralized and secure.
- Multi-workspace support with role-based access control
- Manage model providers and AI models centrally
- Unified payment and billing management
- Integration platform: configure once, create actions for any agent
- User management with granular permissions
Workspace Overview
24
Users
12
Agents
5
Models
8
Integrations
Training & Memory
Continuously Improve Your AI
Monitor and retrain your AI memory, trigger reindexing when needed, and access detailed training logs. Advanced capabilities coming soon.
- Monitor AI memory and knowledge freshness in real-time
- One-click reindexing when data sources change
- Training activity logs with detailed status tracking
- Coming soon: synthetic data generation for training
- Coming soon: fine-tuning and trained model evaluation
Training Center
Knowledge base updated
2h ago
Auto-reindexing triggered
2h ago
New Q&A pairs added (15)
1d ago
Coming Soon
Agent Configuration
Full Control Over Your AI Agents
Customize every aspect of your AI agent - from the chat widget appearance to AI model settings and security configurations.
- Web chatbot UI customization: colors, positioning, welcome messages
- AI settings: model selection, temperature, response length
- Security settings: rate limiting, domain whitelisting, data retention
- Per-agent configuration with workspace-level defaults
- Preview changes in real-time before publishing
Agent Settings
Appearance
Widget colors, position, branding
AI Configuration
Model, temperature, context window
Security
Rate limits, domains, data policies
Ready to Transform Your Customer Engagement?
Join hundreds of businesses using vAssistant to automate conversations, score leads, and drive conversions with AI.
No credit card required. Setup in under 5 minutes.